Date of Decision:11/15/2017
The Parliamentary Ombudsmen directs severe criticism towards the Enforcement Authority for failures in the authority’s asset management
From December 2016 to July 2017, the Parliamentary Ombudsmen received a large amount of complaints against the Enforcement Authority. A reoccurring complaint was due to the authority’s lack of keeping records of completed payments, which had resulted in consequences for the complainants, inter alia; it led to incomplete investigations and distrains as well as delays in the authority’s repayments.
In the authority’s referral response to the Parliamentary Ombudsmen, the Enforcement Authority admits to the failures that the complainants have observed. The authority regrets the mistakes that have occurred and the inconvenience that the deficient processing has led to. The Enforcement Authority accounts for their failures in the asset management and for several measures taken to correct these failures.
In the decision, the Parliamentary Ombudsmen states that the authority’s management of restraints has not been in compliance to the instructions of how to administer the procedures according to the rule of law, as well as being cost efficient and done simply. The reason why these mistakes have occurred is, according to the Parliamentary Ombudsmen’s understanding, mistakes and failures in the authority’s asset management. To administer these duties according to the authority’s functions is the obligation of the senior management; the Parliamentary Ombudsmen directs severe criticism towards the Enforcement Authority.
The Parliamentary Ombudsmen will hand over a copy of this decision to the Ministry of Finance for knowledge.