The result of an investigation by a Parliamentary Ombudsman  is documented in a decision or protocol.

The decisions or protocols include statements by Parliamentary Ombudsmen that clarify whether the public authority concerned has acted in accordance with the law or not. If the public authority has acted incorrectly, the ombudsman will issue criticism that may be directed against the authority as well as an individual public official.  Of all complaints filed each year, about 10 per cent are concluded with some form of criticism. The ombudsmen may also conduct investigations on their own initiative – in other words enquiries may be started even if no complaint has been filed.

The ombudsmen’s decisions are not legally binding, which means that the public authority does not officially have to comply with the ombudsmen’s criticism. In practice however, this is almost always the case. Public authorities benefit from the opinions issued by the ombudsmen, the opinions are often used to improve an authority’s internal procedures and rules.

The media also takes great interest in the ombudsmen’s decisions. The media continuously monitors the ombudsmen’s work. 

Published decisions

The Labour Market and Social Welfare Board in Tyresö municipality is criticised in a case on income support for making a home visit to an apartment where, in addition to the person who had applied for assistance, the landlord (and others) also lived, without first obtaining the consent of the landlord

Go to decision about The Labour Market and Social Welfare Board in Tyresö municipality is criticised in a case on income support for making a home visit to an apartment where, in addition to the person who had applied for assistance, the landlord (and others) also lived, without first obtaining the consent of the landlord

Munkfors Municipal Executive Board criticised for the slow processing of a case on the increase of personal assistance according to the law on support and services for disabled people and for failure to apply sections 11 and 12 of the Administrative Procedure Act

Go to decision about Munkfors Municipal Executive Board criticised for the slow processing of a case on the increase of personal assistance according to the law on support and services for disabled people and for failure to apply sections 11 and 12 of the Administrative Procedure Act

The Social Insurance Agency is criticised for having documented verification investigations in relation to assistance payments in a way that hampered the exercising of the right to party insight and that was contrary to the requirements of objectivity and impartiality

Go to decision about The Social Insurance Agency is criticised for having documented verification investigations in relation to assistance payments in a way that hampered the exercising of the right to party insight and that was contrary to the requirements of objectivity and impartiality

Annual reports

Last updated at 2024-03-05