The result of an investigation by a Parliamentary Ombudsman is documented in a decision or protocol.
The decisions or protocols include statements by Parliamentary Ombudsmen (JO) that clarify whether the public authority concerned has acted in accordance with the law or not. If the public authority has acted incorrectly, the ombudsman will issue criticism that may be directed against the agency as well as an individual public official. Of all the complaints that are filed each year, about 10 per cent conclude with some form of criticism. The ombudsmen may also conduct investigations on their own initiative – in other words enquiries may be started even if no complaint has been filed.
The ombudsmen's decisions are not legally binding, which means that the public authority does not officially have to comply with the ombudsmen's criticism. In practice however, this is almost always the case. Public authorities often benefit from the opinions issued by the ombudsmen to improve their internal procedures and rules.
The media also takes great interest in the work conducted by the ombudsmen. The media continuously monitors reports submitted to them and their decisions.