The result of an investigation by a Parliamentary Ombudsman  is documented in a decision or protocol.

The decisions or protocols include statements by Parliamentary Ombudsmen that clarify whether the public authority concerned has acted in accordance with the law or not. If the public authority has acted incorrectly, the ombudsman will issue criticism that may be directed against the authority as well as an individual public official.  Of all complaints filed each year, about 10 per cent are concluded with some form of criticism. The ombudsmen may also conduct investigations on their own initiative – in other words enquiries may be started even if no complaint has been filed.

The ombudsmen’s decisions are not legally binding, which means that the public authority does not officially have to comply with the ombudsmen’s criticism. In practice however, this is almost always the case. Public authorities benefit from the opinions issued by the ombudsmen, the opinions are often used to improve an authority’s internal procedures and rules.

The media also takes great interest in the ombudsmen’s decisions. The media continuously monitors the ombudsmen’s work. 

Published decisions

The Social Insurance Agency is criticised for, among other things, informally withholding previously granted sickness allowance and for changing a favourable decision to the disadvantage of the individual without assessing whether the prerequisites for doing so were met

Go to decision about The Social Insurance Agency is criticised for, among other things, informally withholding previously granted sickness allowance and for changing a favourable decision to the disadvantage of the individual without assessing whether the prerequisites for doing so were met

The provisions in sections 11 and 12 of the Administrative Procedure Act apply to the Health and Social Care Inspectorate's handling of complaints under the Patient Safety Act; also the issue of slow processing

Go to decision about The provisions in sections 11 and 12 of the Administrative Procedure Act apply to the Health and Social Care Inspectorate's handling of complaints under the Patient Safety Act; also the issue of slow processing

Annual reports

Last updated at 2024-03-05