Criticism of Sweden’s embassy in London for inadequate service and accessibility in terms of bookable appointments for passport applications

For some time now, the Parliamentary Ombudsman has been receiving complaints against Sweden’s embassy in London regarding long waiting times for passport applications due to a lack of bookable appointment times.

According to the Parliamentary Ombudsman, it appears that there is insufficient capacity in the passport services at the embassy and this has been a major contributing factor to the long waiting times. The information on the website about the restricted booking possibilities should have been clearer, according to the Parliamentary Ombudsman.

The Parliamentary Ombudsman criticises the embassy for shortcomings in its services and accessibility.

Date of decision: 2024-04-25