Criticism of the Municipal Executive Committee in Kristinehamn Municipality for the design of a digital service for requesting official documents that requires e-ID

Summary of the decision: An e-service on the municipality’s website used for requesting official documents requires e-ID.

The Parliamentary Ombudsman states that an e-service requiring e-ID may not be designed to appear as the primary means of accessing official documents in a manner that overshadows or otherwise undermines other contact channels.

Among other things, the Municipal Executive Committee is criticised because the design of the e-service is incompatible with the protection of anonymity afforded by the Swedish Freedom of the Press Act (SFS 1949:105).