The Social Care Board in Uppsala Municipality is severely criticised for its slow processing of a case relating to personal assistance pursuant to the Act concerning Support and Service for Persons with Certain Functional Impairments, and for shortcomings in dealing with notification pursuant to Section 11 of the Administrative Procedure Act.

Summary of the decision: In a case relating to personal assistance pursuant to the Act (SFS 1993:387) concerning Support and Service for Persons with Certain Functional Impairments, it took almost two years to notify a decision. The Parliamentary Ombudsman notes that the processing time has been far from what would normally be considered acceptable. Aside from regularly making temporary decisions giving the individual the right to personal assistance while the case was being processed, no specific procedural measures were taken until after approximately one year. According to the Parliamentary Ombudsman, it is obvious that the delay was entirely due to the passivity demonstrated by the board during this period, which is highly remarkable. The Social Care Board in Uppsala Municipality is deserving of severe criticism for its slow processing.

The Parliamentary Ombudsman is also of the opinion that the board failed to apply Section 11 of the Administrative Procedure Act (SFS 2017:900) by not notifying the applicant that the determination of the matter would be substantially delayed. The board is also criticised for this.