The Swedish Pensions Agency is criticised for the slow processing of a repayment demand

Summary of the decision: After an individual reported to the Swedish Pensions Agency that a pension had been incorrectly paid out, it took almost two and a half years before the agency began processing the repayment. According to the Parliamentary Ombudsman it is unacceptable to allow a case to lie dormant for two and a half years without taking any action whatsoever. Moreover, in this case, it was readily apparent to both the agency and the individual at the time that the payment was made in error and would have to be repaid. The Parliamentary Ombudsman finds it unacceptable that, despite this, the Swedish Pensions Agency did not deal with the matter. The Parliamentary Ombudsman takes a grave view of this and criticises the Swedish Pensions Agency for its slow processing.

It is also noted in the decision that processing times for repayment demands from the Swedish Pensions Agency are generally long. During 2024, the agency dealt with many older cases that had been left open. The Parliamentary Ombudsman points out that, as a general rule, cases must be dealt with in order (see JO, e.g. 2023 p. 363, reg. no. 6368-2022).