The Swedish Social Insurance Agency is severely criticised for delays in restoring incorrectly paid out days of parental benefit, resulting in a large number of days being forfeited

Summary of the decision: Having decided to demand repayment for 255 days of parental benefit incorrectly paid out, the Swedish Social Insurance Agency then took seven months to restore the days so that the individual could once again apply for parental benefit. This delay was despite the fact that the individual repeatedly contacted the agency to ask for the days to be restored. Nor did the agency inform the individual during these conversations that they could apply for parental benefit using a paper form instead. The child turned four years old before the days were restored. Pursuant to the third paragraph of Section 12 of Chapter 24 of the Social Insurance Code (SFS 2010:110), parental benefit is payable for a maximum of 96 days after a child’s fourth birthday, meaning that, in this case, when the individual’s days were eventually restored they forfeited just over 200 of the restored days. The Swedish Social Insurance Agency is severely criticised for the delay in executing the repayment decision by restoring the days in question, as well as for poor service. In the decision, the Parliamentary Ombudsman is especially critical of the fact that no one at the agency took overall responsibility for restoring the days for which repayment was demanded, and that no measures were taken despite AA’s reminders.